Monday, April 02, 2007

Doner Kebab@Puri Mall

My mother has reminded to put this story here to give another example of jungle life in the city but this time happened in Jakarta.

At that night, I took my parents for a walk at Puri Mall and we decided to have dinner at the foodcourt there. Before we went back home, my mom wanted to buy a lamb kebab for take-away. My mom has been longing to have a lamb Kebab from Doner Kebab restaurant. She's been dreaming about it and promised to herself that she would only have it with me.
I accompanied her to order 1 lamb kebab. At that time, there was another customer before us who ordered 4 vegetable kebab. After I placed an order and paid, the cashier asked me and my mom to step aside and wait for the lamb kebab. We followed the instruction.

After for about 20 minutes, we still haven't been called for our lamb kebab while we have seen many other customers ordering different kinds of kebab and I could see that Doner Kebab crews were overwhelmed by the orders. It was very chaotic because some people have come back because they got their kebab different from what they had ordered earlier.
My mom came forward and asked if her kebab was ready or not and instead of asking an apology or giving some nice explanation to my mom, the cashier shouted at my mom to step aside and just wait. I got pissed off and stepped forward to face the cashier. I tried to explain nicely to the cashier what we have ordered and how long we have waited patiently.
The cashier also shouted at me to wait because the lamb kebab not ready. She was extremely rude! I did not move and stared at her. She quickly went to the kitchen and came out again with a package of kebab. She gave me the kebab and said "this is your lamb kebab!" and pushed the kebab to me. I still stared at her but I took the kebab. Meanwhile, there were other customers who yelled at her impatiently for their kebabs.

I walked off together with my mom and went back home.

At home, my mom quickly opened the kebab and ready to enjoy her dream kebab while telling me all stories about how long she had dreamt of eating that kebab. Once she bit her kebab, she realized that her lamb kebab was not lamb kebab. It was vegetable kebab. The vegetable kebab is alot cheaper compared to lamb kebab I have paid for! She got soooooo upset. She thought that kebab was one of the vegetable kebabs ordered by the customer before us. She was extremely upset and disappointed. She was very angry with her self for wanting to eat kebab so badly. I felt bad, terribly bad. I asked her if she wanted to return to Doner Kebab restaurant to change the kebab and complain and talk to the manager. My mom refused. I was disappointed too. My mom blamed me for staring at the cashier that made the cashier went to the kitchen and took any package of kebab to make me go away.

I really didn't like the attitude of Doner Kebab cashier. I really do not recommend Doner Kebab to anyone! That's how you will be treated! No apology or explanation! Just plain rude!
What a jungle way of life in the city of Jakarta!

3 comments:

johnorford said...

ur mom blamed u 4 getting a beggie doner... crazy!

i dunno, indonesians are so bad at complaining it seems (unless it's about their relatives ;)).

what's the indonesian word/concept for accepting ones fate? -- it should be banned!!

coffeeliqueur said...

He..he..you mean "sudah nasib..." Is that the word??
I guess my mom is truly dissapointed. I was very dissapointed too. If only I could take my mom to Islamabad,Turki to enjoy the real best kebab there...
I've tried the real kebab in Turki. The kebab from Doner Kebab is nothing compared to that.

johnorford said...

"Pasrah" is the word maybe?? [just a wild guess!!]